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Frequently Asked Questions

Everything You Need to Know About Booking, Services & Policies at Lili Cleaning

  • What types of cleaning services does Lili Cleaning offer?
    We offer residential and commercial cleaning services across Jacksonville, St. Augustine, and St. Johns County. This includes recurring cleaning (weekly, biweekly, monthly), deep cleaning, move-in/move-out cleaning, office cleaning, and Airbnb turnover services. We also provide custom cleaning plans and add-on options like fridge, oven, or garage cleaning.
  • How do I book a cleaning appointment with Lili Cleaning?
    You can request a quote or schedule your service online through our Get a Quote form. Once submitted, our team will follow up to confirm details, availability, and pricing. Prefer to talk directly? Call us at 904-395-1919.
  • What areas does Lili Cleaning serve?
    We provide cleaning services in St. Johns, Jacksonville, and St. Augustine, FL—including areas like Julington Creek, Palencia, Ponte Vedra Beach, Riverside, San Marco, Jacksonville Beach, and more. View our full Service Area List for details.
  • What is your cancellation or rescheduling policy?
    We kindly ask for at least 24 hours' notice to cancel or reschedule. Missed or last-minute cancellations may result in a fee. If you need to make changes, contact our office team and we’ll do our best to accommodate your schedule.
  • Do you offer a service guarantee?
    Yes! We stand behind our work with a 24-hour service satisfaction guarantee. If you’re not satisfied with the results, contact us within 24 hours and we’ll return to re-clean the missed areas at no additional cost.
  • What payment methods do you accept?
    Lili Cleaning accepts secure online payments via debit card, credit card, and bank transfer. All payments are processed electronically for your convenience—no cash needed.
  • Are your cleaners background-checked and insured?
    Absolutely. Our entire team is insured, professionally trained, and background-checked for your safety and peace of mind. Each visit is also supervised to ensure quality control.
  • Do I need to be home during the cleaning?
    That’s totally up to you. Many of our clients provide access instructions or a code so we can clean while they’re away. Just let us know what’s most comfortable for you when booking.
  • Does Lili Cleaning offer referral incentives?
    Yes! We love referrals. When you refer a friend or neighbor, you’ll both receive a reward toward your next cleaning. Ask our team for the latest referral offers when booking.
  • Can I customize my cleaning plan?
    Absolutely. We offer fully customized cleaning checklists and add-ons to fit your home’s needs, lifestyle, or business requirements. Whether you need inside fridge cleaning, laundry folding, or rotation-based deep cleans, we’ll build the plan around you.
  • How much does a cleaning lady cost per hour in Jacksonville or St. Augustine?
    Rates vary across Jacksonville and St. Augustine depending on the size and condition of your space. At Lili Cleaning, we don’t believe in one-size-fits-all pricing. Instead, we provide free on-site quotes with a supervisor to evaluate your home and ensure you receive a fair, accurate estimate.
  • How much does deep cleaning cost in Jacksonville, Florida?
    Deep cleaning pricing depends on the level of buildup, number of bathrooms, and square footage. To give you the most accurate quote, we send a supervisor to evaluate your space in person. This ensures your price is tailored to your real needs—no guesswork or hidden fees.
  • How much do most cleaning services charge in Jacksonville or St. Augustine?
    Cleaning service costs vary based on what needs to be cleaned and how often. Rather than quoting blindly, Lili Cleaning offers on-site evaluations in Jacksonville and St. Augustine to create a personalized plan and pricing that fits your home or office.
  • What does a cleaner do in 3 hours?
    In a well-maintained home, 3 hours may be enough for general cleaning of high-use areas like bathrooms, the kitchen, and living spaces. If the home hasn’t been cleaned recently or needs a deep reset, more time may be required. That’s why we assess each space first—so we can clearly explain what can realistically be done within your timeframe.
  • How much does it cost to deep clean a 2000 sq ft house in Jacksonville?
    The price to deep clean a 2000 sq ft home depends on how many bathrooms, the level of buildup, and how long it’s been since the last cleaning. At Lili Cleaning, we provide free, personalized quotes after a quick on-site visit. This way, your price reflects your home’s real needs—no cookie-cutter estimates.
  • What’s included in a 5-hour professional cleaning service?
    In a well-maintained home, 5 hours is often enough for two cleaners to complete full surface cleaning in high-traffic areas like bathrooms, kitchens, and common rooms. In homes needing more attention, we’ll assess and explain how far we can go in that time. Our quotes are always based on scope, condition, and your goals.
  • Do you tip house cleaners?
    Tipping is not required but always appreciated. Many of our Jacksonville and St. Augustine clients offer tips for exceptional service or during holidays. 100% of tips go directly to the cleaning team.
  • How long does it take to clean a house?
    Cleaning times depend on size and service level. On average, a standard 3-bedroom home takes 2–4 hours for recurring cleaning, and 4–6+ hours for deep cleaning.
  • What is a standard house cleaning?
    Standard cleaning includes dusting, sweeping, mopping, vacuuming, bathroom and kitchen surface cleaning, trash removal, and high-touch disinfection. It’s ideal for ongoing upkeep between deeper cleans.
  • What is typically included in a deep clean?
    A deep clean includes baseboards, blinds, vents, fans, appliance exteriors, full bathroom sanitizing, cabinet faces, and detail work in corners and high-touch areas. See our full Deep Cleaning Checklist or request one with your quote.
  • How much do most cleaning services charge?
    Most cleaning services in Jacksonville and St. Augustine charge by the hour or by square footage. At Lili Cleaning, we offer competitive, custom pricing with flat-rate options for deep cleans, recurring visits, and move-outs.
  • How often should a house cleaner come?
    We recommend weekly or biweekly cleaning for consistent maintenance and hygiene. Monthly or seasonal cleaning is best for homes with lower foot traffic or for in-between deep cleans.
  • What is Lili Cleaning’s Proven Method, and how does it work?
    Our Proven Cleaning Method is a step-by-step system that ensures consistent, high-quality results every time we clean your home or office. We follow a detailed room-by-room checklist, sanitize high-touch areas, clean floors last to avoid recontamination, and finish with a final inspection. It’s how we deliver spotless, reliable results every visit.
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